Carers

Alzheimer's Society: Singing For The Brain

Singing for the Brain is a service provided by Alzheimer's Society which uses singing to bring people together in a friendly and stimulating social environment. Singing is not only an enjoyable activity, it can also provide a way for people with dementia, along with their carers, to express themselves and socialise with others in a fun and supportive group.

Anni's Cancer Companion

Book by Anni Matthews. When Anni Matthews was diagnosed with cancer, she decided to do something really valuable with the experience: she produced a book that is a friendly companion for those who must face the disease. Of huge practical help to anyone diagnosed with cancer and those who care for them, this book is a one-stop guide to making sense and use of the orthodox treatments, complementary therapies, and psychological, spiritual and holistic options available.

Autism West Midlands

Assists people affected by autism with: independent living, activities, an information helpline, employment issues, training for parents of children with autism and the professionals who help them.

Beacon Centre for the Blind

Wolverhampton; helps local people with sight loss live fuller and more independent lives by offering them facilities and support. Services include a mix of residential, day care and community services.

The Big Lunch Initiative

The Big Lunch is a very simple idea from the Eden Project. The aim is to get as many people as possible across the whole of the UK to have lunch with their neighbours in a simple act of community, friendship and fun.

Befriending Networks

Befriending Networks is the country's leading resource on befriending. Our members enjoy access to the latest research, training and advice to help them provide continuously high quality service.

Brake - The Road Safety Charity

Campaigning and advocacy site devoted to reducing road accidents and supporting those affected by traffic-related deaths and injuries.

Breast Cancer Care

Information and support for anyone affected by breast cancer.

Carers Trust

Charity formed by the merger of The Princess Royal Trust for Carers and Crossroads Care. Works to improve support, services and recognition for anyone living with the challenges of caring, unpaid, for a family member or friend who is ill, frail, disabled or has mental health or addiction problems. Aims to ensure that information, advice and practical support are available to all carers across the UK.

Care for the Family

Care for the Family is a national charity which aims to promote strong family life and to help those who face family difficulties.

Cancer Black Care

To raise awareness of cancer within the BME community and to influence the information, care and treatment of cancer to ensure it is appropriate and sensitive to ethnic and cultural diversity.

Cancer Research UK

Funds research and provides information for patients, health professionals and the public.

Can Do Can Go

Aim to make travel accessible for everyone. Provides information on existing travel facilities and their accessibility features, campaigns for change, encouraging businesses in the travel, tourism and hospitality industries to improve the service they provide for customers with disabilities. Free service.

Care Quality Commission - Complain about a service

Contact details for the Care Quality Commission; CQC ensures hospitals, care homes, dental and GP surgeries, and all other care services in England provide people with safe, effective, compassionate and high-quality care, and encourages them to make improvements.

Care Act 2014

The Care Act 2014 strengthens the rights and recognition of carers in the social care system, and will come into effect in April 2015.

Care Act 2014 Factsheets

  • Factsheet 1: general responsibilities of local authorities: prevention, information and advice, and shaping the market of care and support services
  • Factsheet 2: who is entitled to public care and support?
  • Factsheet 3: assessing needs and determining eligibility
  • Factsheet 4: personalising care and support planning
  • Factsheet 5: charging and financial assessments
  • Factsheet 6: reforming how people pay for their care and support
  • Factsheet 7: protecting adults from abuse or neglect
  • Factsheet 8: the law for carers
  • Factsheet 9: continuity of care when moving between areas
  • Factsheet 10: market oversight and provider failure
  • Factsheet 11: transition for children to adult care and support
  • Factsheet 12: prisoners and people in resident in approved premises
  • Factsheet 13: appeals policy proposals
     

Carer Aware Course

As part of ongoing work to raise awareness of the role of unpaid carers and the support available to them, Shropshire Council now offers a new Carer Aware online training course, which was launched during Carers Week 2013. The course helps carers, people who work with carers, or anyone who is interested in learning more, to find out: who is a carer, what their rights are, what support is available, where to find further information. The course takes about an hour to complete. Email any enquiries to jackie.Taylor@shropshire.gov.uk.

Care and support: what's changing?

Document which explains care and support, deferred payment agreements, and support for carers.

CarerSmart

CarerSmart is a new club from Carers Trust, the UK’s largest carers charity, and is open to carers, people with care needs and staff and volunteers across the Carers Trust network.

Joining is easy and free, once you’re a member, you can benefit from a wide range of offers including:

  • Cash back on shopping from numerous high street retailers.
  • Best rates from energy providers.
  • Reductions on insurance renewals.
  • Discounts on holidays and travel arrangements.
  • Reduced price lifestyle activities.
  • Free legal advice services.
  • And much much more . . . there really is something for everyone.

The Care Act 2014 overview

This briefing builds on earlier notes that reviewed the basic provisions in the Care Act 2014. It incorporates a consideration of the final guidance and regulations published in October 2014.

Care and Support Jargon Buster

The Care and Support Jargon Buster is a plain English guide to the most commonly used social care words and phrases and what they mean. The definitions were developed and tested by a steering group that included people who use services, carers, representatives from local authorities, information providers and key stakeholders from across the social care sector.

Carers UK

A leading national carer support charity, helping carers: get the best for the person they care for, make the most of their income, stay in paid work, keep healthy, get in touch with other carers for support, find a listening ear, campaign for change.

Carers' Assessments - What's in it for you?

Factsheet for families of people with learning disabilities, produced by the Care Services Improvement Partnership.

Carer's Allowance

Carer’s Allowance helps you look after someone with substantial caring needs.

Carers Checklist

Produced for Carers Week 2017. Carers Week is an annual campaign to raise awareness of caring, highlight the challenges unpaid carers face and recognise the contribution they make to families and communities throughout the UK.

Carers Credit

Source: Gov.uk. You could get Carer’s Credit if you’re caring for someone for at least 20 hours a week. Carer’s Credit is a National Insurance credit that helps with gaps in your National Insurance record. Your State Pension is based on your National Insurance record.

The Carer’s Handbook

Book by Jane Matthews. Essential information and support for all those in a caring role.

The Carers Newspaper

Health and news for Family Carers in the UK

Carers Rights Guide – looking after someone

Carers UK produces the Carers Rights Guide each year to outline carers' essential rights and signpost what financial and practical help is available.

Carers Week

UK-wide annual awareness campaign. During the week the UK’s six million unpaid carers are celebrated and recognised for the contribution they make to those they care for, and to their communities. Organisations throughout the UK are encouraged to take part and join in by organising events, running information sessions and recognising the carers they work with or support.

Carers World Radio

Carers World Radio is produced with a global audience in mind; committed to providing a platform for carers to learn about developments in policy, services, and help you find out what is available to you in your country.

Caring at Home

Book by Nancy Kohner

Caring for Someone at Home

Book by Gail Elkington and Jill Harrison. Many of the 6.8 million carers in Britain are unaware of the services and financial support to which they are entitled. They may also find it difficult to cope when their lives are dominated by the needs of another. This guide seeks to provide carers with the information they require.

Caring with Confidence Online

Web-based version of the popular carer support programme, now available via NHS Choices. If you would like Omega to deliver a facilitated group session in your area, get in touch. To find out more about Caring with Confidence, click here.

C: Because Cowards Get Cancer Too

Book by John Diamond. Diamond was just a common-or-garden Times columnist, a "sometime smoking, unexercised and overweight man of fortyish", and, being an expert hypochondriac, expectantly waiting for his first heart attack. Until 27 March 1997. Then he was diagnosed as having cancer. C is his "attempt to write the book I was looking for the night I got the bad news."

Changing Our Lives

Changing Our Lives is a rights-based organisation that works in co-production with disabled people of all ages to achieve equality, good health and social inclusion.

Charges Syndrome

The CHARGE Family Support Group is the UK’s registered charity for people with CHARGE Syndrome and their families. The group’s aim is to create a positive, supportive network of individuals, parents, families and professionals to share ideas, experiences, information and give vital support. Membership is free. The group publishes a regular newsletter and can put families in touch with each other, for instance, to help tackle a particular issue or to find other families living locally.

Child Line

Confidential helpline service for children and young people, providing support on a wide range of issues including school, bullying, sex, family, drugs and crime.

CLIC Sargent

For children and young people with cancer; provides clinical, practical, financial and emotional support for the patient and their family.

Confide Counselling Service

Professional Counselling in Shropshire and Telford & Wrekin. Fees are calculated on a sliding scale and are based on income and personal circumstance.

Consumer Credit Counselling Service

National Charity offering free anonymous debt advice.

Counselling Directory

Features a search tool for helping you to find a counsellor or psychotherapist near you, plus useful articles and resources.

Crime Stoppers

Independent Charity working to fight crime; anonymous phone line and helpful resources.

Department of Health and Social Care

The Department of Health and Social Care (DHSC) helps people to live better for longer. We lead, shape and fund health and social care in England, making sure people have the support, care and treatment they need, with the compassion, respect and dignity they deserve.

Diabetes UK

Charity that cares for, connects with and campaigns on behalf of all people affected by and at risk of diabetes.

Disability News Service

Run by John Pring, an experienced journalist who has been reporting on disability issues for more than 15 years. Addresses the absence of in-depth reporting in both the specialist and mainstream media on issues that affect the lives of disabled people. Focuses on issues such as discrimination, equality, independent living, disability benefits, poverty and human rights.

Do It Yourself Therapy

Self-help therapy has some advantages over professional face-to-face counselling. It’s convenient, cheap and you can do it in your own time and when it suits you.

Domiciliary Care Providers - Wolverhampton

Listed by zone; from April 1st 2009

Dudley Community Information Directory

A one stop shop for everything that's going on in the community, including clubs, events, activities, as well as care and support services.

Elderly Care at a Glance

Created by Which? four sections for you to explore your care options, each filled with advice, guides, checklists and links to useful organisations and websites.

Equality and Human Rights Commission

Promotes and monitors human rights; to protect, enforce and promote equality across the nine "protected" grounds - age, disability, gender, race, religion and belief, pregnancy and maternity, marriage and civil partnership, sexual orientation and gender reassignment.

emergencySMS

The emergencySMS service lets deaf, hard of hearing and speech-impaired people in the UK send an SMS text message to the UK 999 service where it will be passed to the police, ambulance, fire rescue, or coastguard. You will need to register your mobile phone before using the emergencySMS service.

Family Lives

Charity with over three decades of experience in helping parents deal with the changes that are a constant part of family life. Offers support to achieve the best relationship possible with your children. Includes freephone helpline.

Foundation for People with Learning Disabilities

Advocates learning disability service policy improvements, raises awareness of related issues, provides information and resources. Directly involves people with learning disabilities, their families and carers, to inform research and activity.

Frequently Asked Questions

Answers to some of the most frequently asked questions from carers; from www.carersinfo.org.uk.

Going into Hospital: Useful tips and information for all patients

Book by Dr Rami Seth; a GP and surgeon with over 40 years NHS experience, 'Going into Hospital?' offers useful tips and information for those facing a hospital stay. Full of positive ideas, it helps you plan your future, think about what to pack, outlines the dangers of hospital-acquired infections and how to prevent them, and suggests how to maintain good health on your return home.

Gov.uk

Main hub for all government services and information.

Healthwatch Wolverhampton

Wolverhampton Healthwatch will give people a powerful voice locally and nationally. At a local level, local Healthwatch will work to help local people get the best out of their local health and social care services. Whether it's improving them today or helping to shape them for tomorrow. Local Healthwatch is all about local voices being able to influence the delivery and design of local services. Not just people who use them, but anyone who might need to in future.

Horses Mouth

Social network for informal mentoring, where everyone can give and gain. You can search for a mentor, be a mentor, or simply browse the inspirational profiles and stories on the site.

Jointly

Jointly is a mobile and online application created by carers for carers. It is designed to make caring a little easier, less stressful and a lot more organised. It combines group messaging with other useful features including to-do and medication lists, calendar and more! Use it with others or on your own.

Joint Training (Shropshire Council)

If you are involved in health and social care this information will help you find out more about the learning and development opportunities and support available to you from us

Joseph Rowntree Foundation

Advocacy group; campaigns for lasting change for people and places in poverty, communities where everyone can thrive and a more equal society.

The Little Girl in the Radiator

Book by Martin Slevin; a touching story of a man’s struggle to care for his mother after her diagnosis with Alzheimer’s disease.

Living Magically

Spirituality, workshops and self-help guides.

Macmillan Cancer Support

Provides practical, medical and financial support and pushes for better cancer care.

Maggie's Cancer Caring Centres

Network of support centres for patients, carers and their families.

Making Sure the Care Act Works

An easy read guide to the 2014 Care Act

Marie Curie Cancer Care

Marie Curie Nurses provide care to terminally ill patients in their own homes or in our hospices, while offering support to their families.

Meeting with Officials and Professionals

Omega factsheet giving advice on how to make the most of your time with GPs, Social Workers etc; how to ask the right questions and get the help you need

Mencap

Multi-faceted learning disability support organisation

Mumsnet

Product reviews, parenting tips and advice 

National Family Carer Network Safeguarding Top Tips

 

National Family Carer Network Safeguarding Essential Guide

 

Newlife Foundation for Disabled Children

Newlife is the UK's largest charity funder of children's specialist disability equipment. They also run the UK's only national emergency equipment service, for terminally ill children.  Newlife Nurses support thousands of families, they campaign for policy change and fund targeted medical research, to improve child health.

Next Generation Text Service

If on telephone calls you can't hear the other person's voice or don't catch all that they're saying, or they can't understand what you're saying, the Next Generation Text (NGT) Service can help.

NHS Carers Direct

This guide is for people who have care and support needs, their carers and people who are planning for their future care needs.

NHS England Carers Network Conference Feedback (June 2017)

David Sandbach attended an NHS England Working in Partnership “Carers Network Conference Commitment to Carers: The Carers Voice” in Shrewsbury on the 25th May 2017.

NHS Choices Links Library

For information on carers services in your area.

NHS Continuing Healthcare

Some people with long-term complex health needs qualify for free social care arranged and funded solely by the NHS. This is known as NHS continuing healthcare.

NHS PALS - Patient Advice and Liaison Service

Information and signposting service for any health query.

NHS patient, visitor and staff car parking principles

These car parking principles set out rules for managing car parking in the NHS. They include suggestions for concessions, including for:

  • Disabled people
  • People who attend frequent outpatient appointments
  • Visitors with relatives who are gravely ill
  • Visitors to (and carers of) people who have an extended stay in hospital
  • Carers of people in the above groups
  • Staff working shifts when no public transport is available

NHS England’s Commitment to Carers

Carers are a hugely important asset to the NHS as well as to the people for whom they provide care for. This document sets out a series of commitments that NHS England will do to support carers, reflecting what NHS England has heard from carers during a number of engagement events.

No Panic

No Panic is a registered charity which helps people who suffer from Panic Attacks, Phobias, Obsessive Compulsive Disorders and other related anxiety disorders including those people who are trying to give up Tranquillizers.

Outsiders

Welcomes people with physical and social disabilities to join a club, make new friends and, if they wish, find partners.

Ovarian Cancer Action

Whether you’re worried about ovarian cancer, have been diagnosed or are a healthcare professional looking for more information, here you can find everything you need to know

PACC - Parent and Carer Council

Join to help develop opportunities for parents and carers to be involved in developments affecting their children.

Papyrus - Prevention of Young Suicide

Support and campaigning organisation established to combat rise in preventable youth suicide.

Parent Problems! Children’s Views on Life When Parents Split Up

Book by Bren Bren Neale and Amanda Wade

Parkinson's UK Carers Guide

Download or order this booklet offering practical advice on caring for someone with Parkinson's Disease.

Personal budgets in social care - Second Report of Session 2016-2017

House of Commons Committee of Public Accounts report.

Personal Independence Payment (PIP)

Disability Rights UK has produced this guide to help you through the claiming process. The guide covers information on:

  • The PIP rules
  • The scoring system
  • The activities and descriptors
  • Filling out the claim form
  • Keeping a diary
  • The face to face consultation with a healthcare professional
  • What to do if you are not happy with your decision
  • Further help and information

The Personal Independence Payment (PIP) toolkit

This toolkit provides information to individuals and organisations that support PIP and DLA claimants. It equips you to offer up-to-date information about PIP or direct claimants to other sources of help. The toolkit could also be adapted into training for your people.

Positive Behaviour Support and Active Support

Essential elements for achieving real change in services for people whose behaviour is described as challenging

Red Cross - Get support at home

If you’re returning from hospital, we make sure you have everything you need for your first 24 to 72 hours back at home. We may then provide up to 12 weeks of support depending on the level of help you need.

Regional Carers Offer for the West Midlands

Report which sits within the wider context of the Care Act and summarises those rights; it includes links to guidance and protocols which provide more detail on how local authorities and their partners should meet their new responsibilities.

Relative and Residents Association

For quality of life of older people in care settings. Gives advice on rights and concerns, listening and emotional support to residents, family and friends.

Rethink Mental Illness

Provides factsheets with practical guidance on coping and caring for an adult or child with mental health needs.

Retirement on Hold - Supporting Older Carers

Older carers have their own specific needs. They often go unidentified because they do not recognise themselves as carers or are not identified by services. With an ageing population and the increase in the life expectancy of people with disabilities; people are caring for longer and later in their lives.

Revitalise

Revitalise is a national charity providing respite care in a holiday setting for disabled people and carers for over 50 years. Revitalise also offers inspirational opportunities for volunteers through one of the largest and most diverse volunteering programmes of any UK charity.

Sandwell Parents for Disabled Children

SPDC are a registered charity focusing on play and leisure opportunities for disabled children and their families in Sandwell. They provide weekly Adaptive Sports sessions during term time and activities and trips during school holidays which the whole family can get involved in.

Sandwell Carers Rights Card

Fact-sheet showing a list of rights unpaid carers caring in Sandwell have. Also a carer in Sandwell, you can contact one of the following agencies should you need help or support.

Samaritans

Confidential emotional support service for anyone in the UK and Ireland.

Sequal Trust 

Committed to bridging the communication gap for disabled people of all ages throughout the UK. Helps its disabled members to reach their full potential through the provision of suitable communication equipment.

Shop4support

A developing database of suppliers of care services and products, and help in managing personal care budgets.

Shropshire Choices - Shropshire Council

The Shropshire Choices team provides advice on a wide variety of health and social care support. Working with Shropshire Council, the Choices team are able to signpost and support residents to access services from the local authority, NHS partners and voluntary and community groups.

Shropshire Disability Network

Wide-ranging provider of news, information, advice on rights, advocacy, housing, employment, leisure, finance and care issues. Opportunities to join, attend meetings and receive newsletters.

Shropshire Independent Living Partnership

Improving the lives of people by helping them to help themselves. This is achieved by providing an excellent environment with qualified Occupational Therapists, Moving and Handling Advisors and Trusted Assessors. Everyone is welcome to use ILP, customers do not require a health or social care referral. Services include equipment hire, moving and handling consultation and advice on adapting houses.

South Staffordshire and Shropshire Healthcare NHS Foundation Trust

Provider of mental health, learning disability and specialist children's services across South Staffordshire and mental health and learning disability services in Shropshire, Telford & Wrekin and Powys. They also provide some services on a wider regional, or national basis.

The Difference it Makes: Putting Human Rights at the Heart of Health and Social Care

Charting over ten years of our work with public and voluntary sector services to integrate human rights into policy development and service delivery, The Difference it Makes provides practical information about putting human rights at the heart of health and social care. Told through the real life stories of our work with NHS organisations, the Department of Health and advocacy groups, The Difference it Makes provides a powerful bank of evidence showing why and how human rights helps deliver accountable, dignified and respectful services.

The Mix (formally TheSite.org)

Offers impartial information and advice to young people, helping them make their own decisions. Factsheets and peer support on wide range of topics e.g. legal, sexual, volunteering opportunities.

The Silver Line

Free 24-hour confidential helpline for older people (call 0800 4 70 80 90).

Transforming Care

New referral checklist – our approach to supporting people to move from Assessment and Treatment Units or Long Stay Institutions to their local community.

Sight Loss Data Tool

This data tool provides information about blind and partially sighted people and those at risk of sight loss at a local level throughout the UK.

Skills for care e-news

The Skills for Care portal provides access to all their initiatives.

Special Educational Needs and Disability - A guide for parents and carers

This guide is for parents and carers of children and young people aged 0-25 years who have special educational needs (SEN) or a disability.

The guide describes how the new system that supports children and young people with SEN or disabilities, and parents, is intended to work.

The new system starts from 1 September 2014.

Self Help for Stress

Stress is our emotional and physical response to pressure. That pressure can arise from external factors including life events, illness (ourselves or someone close to us) living conditions, work, home and family, study, lack of some necessity, or the demands we place on ourselves.

St Vincent de Paul Society

The SVP is an international Christian voluntary organisation dedicated to tackling poverty and disadvantage by providing direct practical assistance to anyone in need.

Support following Dispatches programme ‘Under Lock and Key’

Poor care can be challenged using advocacy, complaints processes, Care Programme Approach (CPA) meetings for people detained under the Mental Health Act and sometimes by legal challenges. Support and information is available for families and individuals from a range of charities and organisations listed here.

Taking a Break

6.5 million people in the UK are carers, looking after a parent, partner, child or friend. One thing that carers tell us all the time is that they cannot keep going without a break. Caring for somebody can be a full time job – so breaks are vital to your own well-being and quality of life.

This factsheet outlines the different types of breaks that are available, how you can get help to take a break and how your benefits may be affected.

Taking Care: What is it Like to be a Carer?

Article by Homa Khaleeli on the experiences of carers.

Top Tips for Carers

Presentation given by Wolverhampton carer Shirley Crook at an Omega support event in July 2011

Traumatic Stress Clinic - Camden and Islington

Specialist mental health care for post-traumatic stress syndrome (PTSD) to children, adolescents and adults.

True Vision: Disability Hate Crime

Information on hate crime and how to report it.

UK Fibromyalgia

Committed to ensuring all people with the condition have access to fast and accurate diagnosis, that they receive effective evidence based treatments and that they are not discriminated against because of their condition.

Walsall Community Living Directory

Helping you find services in Walsall

Wolverhampton City Council Carer Support Team

Provides help and advice on: carers assessments, personal budgets, emergency planning, support groups, benefits, training etc.

Wolverhampton Clinical Commissioning Group

Wolverhampton CCG are a clinically-led organisation comprising 46 member GP practices within the city. This means that local family doctors can use all their experience of the needs and wishes of local patients to make decisions about local health services.

Wolverhampton Information Network (WiN)

The Wolverhampton Information Network website is owned and managed by Wolverhampton City Council’s Libraries Service, which is part of the Community Directorate. The website is for everyone who lives and works in Wolverhampton. If you use adult social care, health care or other help and support services, if you fund your own support, or simply wish to find out more about what services and events are provided in your local community, you can find all the information and advice in one place.

Before I say Goodbye

When Ruth Picardie died from complications following the misdiagnosis of breast cancer in September 1997, leaving a young husband and two-year-old twins, thousands mourned who'd never met her. Written by Ruth Picardie ISBN-10: 0140276300

Teach yourself Caring for Someone at home

Many of the 6.8 million carers in Britain are unaware of the services and financial support to which they are entitled. They may also find it difficult to cope when their lives are dominated by the needs of another. This guide seeks to provide carers with the information they require.  Written by Gail Elkington and Jill Harrison ISBN-10: 0340669993

Face to Face with Cancer - Practical information for patients and their families

Written by Marion Stroud draws on personal family experience and the experiences of many others in this practical and approachable book about cancer. She takes the reader through the tests, diagnoses and treatments, explains the medical hierarchy and looks at the various options for those who are living with cancer. ISBN-10: 0745948545

The Highly Sensitive Person

Do you have a keen imagination and vivid dreams? Is time alone each day as essential to you as food and water? Are you "too shy" or "too sensitive" according to others? Do noise and confusion quickly overwhelm you? If your answers are yes, you may be a Highly Sensitive Person (HSP). Written by Elaine N. Aron ISBN 0722538960
 

Easy for you to say

A great book for teens, parents, teacher or doctor. Teens living with chronic illness or disability written by Miriam Kaufman, M.D ISBN 1-55013 619-4

When They Get Older

When They Get Older was created to meet a very clear and growing need. They recognise that there are an increasing number of people, who are having to squeeze in time to support ageing and elderly parents as well as run their professional lives and their families.

Wolverhampton Information Advice and Support Service

The Information, Advice and Support Service provides “impartial and confidential information, advice and support on matters relating to a child or young person's special educational needs or disability from birth to 25 years”

Young Carers in Schools

Building, sharing and recognising young carers support in schools.  Young Carers in Schools is an innovative programme which works with teachers and school professionals across England to meet the needs of young carers while they are at school.

Your Human Rights - A Pocket Guide

Developed in partnership with carers and their advocates at nCompass in North-West England, this handy pocket guide provides practical information on how the Human Rights Act is relevant to carers and the people they care for. With accessible explanations of the law, examples and real case studies, our guide shows how human rights can empower people in their discussions with public services.