Chatterbox Action Against Loneliness Programme

Tackling loneliness one call at a time.

A free, short-term telephone befriending programme designed to support those who are lonely and isolated due to their caring role, bereavement, age, or life-limiting and end of life challenges. 

There will be a time when most of us will need a little extra companionship. Even those with strong family ties and a close circle of friends can sometimes feel totally alone or in danger of becoming socially isolated. The Chatterbox Action Against Loneliness Programme provides a solution to those who would benefit from having someone to talk to, someone willing to listen, someone neutral, but someone who understands that life is not always easy. Chatterbox is flexible and aimed at anyone who feels they might benefit, including those who:

  • have a caregiving role
  • are adapting to life after caring
  • suffer with ill health or disability
  • are recently bereaved, or are waiting to attend Omega-facilitated bereavement sessions
  • suffer from social isolation or are at risk of becoming socially isolated
  • are waiting to receive counselling, or have completed counselling sessions and need extra ongoing support
  • have been released from hospital and need help to adjust to living independently again
  • are lonely and/or frail
  • need help to live independently for the first time

You will be matched with a trained, volunteer Befriender who will make a weekly phone call throughout the duration of the programme to offer a listening ear, and to talk about anything you want.

Chatterbox also offers help with finding any services, information, or social groups that you may need or are interested in. The Programme is completely confidential.

Not all unpaid family caregivers can get out and about to meet people. Similarly, former carers, the bereaved and other people who live alone or are in crisis can find it difficult to keep in touch with family and friends, or to make new friends. The Chatterbox Action Against Loneliness Programme recruits, trains and supports volunteers who really understand the issues faced by our clients. If you would like to try the programme or would like some more information, please email Steph at chatterbox@omega.uk.net or call 01743 245088.

Download a Chatterbox leaflet.


Calling all volunteers! Could you be a Befriender?

Would you like to make a real difference to someone who would appreciate more contact and companionship?

Do you have an hour to spare each week?

As a Chatterbox Befriender you will commit to one-to-one telephone support once a week for at least 3 months.  You will be an excellent listener, non-judgemental, compassionate and able to remain completely confidential (except in cases of safeguarding concerns).  The Chatterbox Programme is immensely rewarding for our clients, but it also makes a real difference in the lives of our volunteer Befrienders as well.  It is the chance to do something really rewarding and meaningful each week, doing something that most of us take for granted: having someone to chat to. 

Full training will be provided, and our Chatterbox Co-ordinator will give you ongoing support throughout the length of your volunteering. 

Please take a look at our full job description then complete and return the Chatterbox Application Form either via email or post.  Address details can be found on the form. (If you require a Word version of the application form, please email volunteersupport@omega.uk.net and we will send one to you.)

For further information, please email chatterbox@omega.uk.net or phone 01743 245088 for an informal chat.


Current Befrienders

To access the Chatterbox induction overview video, please click here.